All food sales are final.
Kester Foods will be happy to replace any item(s) in the unlikely event that they might be damaged during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
Kester Foods is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS) but this of course, is out of our control. If your order is returned to us because of an incorrect address provided by you, because of our food safety handling policies, we must dispose of the contents of the order and you will not be refunded.
If you wish for us to reship an order, you will be charged the full cost of Shipping/Handling. Refunds for damaged goods can only be credited to the originating credit card.